GENERAL TERMS AND CONDITIONS OF SALE
PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF SALE CAREFULLY.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICES.
1. Purpose
These General Terms and Conditions of Sale (hereinafter, Terms) regulate the general conditions applicable to the commercial relationships that arise between the organizer CIRQUE EOLO, S.L. – NATURALEZA ENCENDIDA S.L. (hereinafter, the Organizer) and consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible on the website https://naturalezaencendida.com/cordoba (hereinafter, the Platform).
The fact that the tickets are acquired by the User will imply the unreserved acceptance of these Terms and any specific conditions that may have been established for this purpose.
Users who are of legal age and have the legal capacity to understand and accept these Terms may purchase tickets through the Platform.
The Organizer will not assume any type of responsibility in the event that the User acquires the tickets in breach of the provisions of the preceding paragraph.
2. Ticket Sales Process
Users may purchase tickets through the following steps:
(i) Users must click on the “Buy Tickets” button corresponding to the Event they are interested in;
(ii) After reviewing the Event information, Users must select the desired dates, seats, and fares;
(iii) The selected tickets will be added to the shopping cart;
(iv) Users must provide the required mandatory data, including the details corresponding to their credit/debit card for payment.
Once the purchase process is completed, the amount of the purchase will be charged via the chosen payment method, and the User will receive the purchase receipt and the ticket via email.
3. Economic Conditions
Users must pay the price or amount of the tickets indicated on the Platform. These prices include VAT and/or any applicable taxes.
Likewise, in the event of any discount, increase, or additional charge (e.g., commissions or fee for the use of payment methods), the User will be informed of the total price, breaking down the above amounts.
4. User Obligations
The User undertakes to:
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Provide the information required by the Organizer for the sale of tickets. Said information must be true, accurate, complete, and up to date.
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Use the Platform diligently, correctly, and lawfully, in accordance with current legislation.
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Not use the Platform, the Event, and/or the tickets for commercial or promotional purposes without the Organizer’s prior written authorization.
Illegal resale or counterfeiting of tickets may lead to their cancellation and/or denial of access to the event without the right to any type of refund or compensation.
The Organizer reserves the right to suspend and/or terminate the provision of the Service in case of infringement or suspicion of infringement of these Terms.
5. Access to Events
Users may access the Event by presenting and validating the ticket received in their email. Each ticket can only be used once. Access to the Event will not be allowed with tickets that have been previously presented.
Access to the Event will be subject to the rules established by the venue and/or by the Organizer. Infringement of these may lead to the denial of access and/or the expulsion of the User from the Event. The User may consult the applicable rules at the box office and/or in the Event description on the Platform.
6. Withdrawal. Suspension, Cancellation, and Refund.
The User may not exercise the right of withdrawal.
Once the ticket is purchased, it will not be exchanged or refunded, except in case of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time, and advertised artists due to technical, artistic, or force majeure reasons.
In case of suspension or cancellation of the Event due to causes attributable to the Organizer, the User will have the right to a refund of the ticket amount according to the applicable rules, for which the presentation of the ticket and/or proof of purchase, complete and in good condition, will be essential.
8. Personal Data
The data collected during the purchase process will be processed by the Organizer to (i) manage the sale of tickets; (ii) manage the Event and control access to it; and (iii) comply with applicable legal obligations.
The legal basis for the data processing is the execution of the contract, compliance with legal obligations, or the legitimate interest of the Organizer in ensuring the proper development of the Event.
The data will be processed for the purposes of addressing possible incidents, claims, or clarifications regarding the Event. Once the Event is finished, the data will be archived and retained for tax or legal purposes.
When the User has accepted, the data will be communicated to the following companies:
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B02956951 | Calle Las Mercedes 25, 5º 4. 48930 Getxo |
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B95972816 | Calle Las Mercedes 25, 5º 4. 48930 Getxo |
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B56907678 | Calle Las Mercedes 25, 5º 4. 48930 Getxo |
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B56804388 | Calle Las Mercedes 25, 5º 4. 48930 Getxo |
for sending, including by electronic means, commercial communications with offers, discounts, various promotional actions, as well as information on events and shows promoted by the Lets Go Company (www.letsgocompany.com) companies. You can consult their Privacy Policy here.
You can exercise your rights of access, rectification, erasure, opposition or limitation of processing, as well as request the portability of your data, by sending a written communication to the Organizer at privacidad@letsgocompany.com.
Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) when they consider that the processing of their personal data violates applicable regulations.
9. User Service
Users may contact the Organizer via the email address cordoba@naturalezaencendida.com
10. Modifications
The Organizer reserves the right to modify these Terms when necessary to adapt to legislative, business, and/or technological changes. The updated texts will be valid and take effect from their publication on the Platform.
The temporary validity of these Terms therefore coincides with the time of their exposure, until they are totally or partially modified, at which point the updated texts will become valid.
11. General Provisions
The headings of the different clauses are for informational purposes only and will not affect, qualify, or modify the interpretation of the Terms.The waiver by the Organizer of one or more of the stipulations of these Terms will not be considered or interpreted as a total waiver of them.
The unlawfulness, invalidity, or ineffectiveness of any of the clauses of these Terms will not affect the effectiveness of the remainder, provided that the rights and obligations of the Parties are not essentially affected. Said clauses must be replaced or integrated with others that, being compliant with the law, respond to the purpose of those substituted.
In case of discrepancy between what is established in these Terms and the particular conditions that, where applicable, may be established regarding the Event, the provisions of the particular conditions regarding the Event will prevail.
These General Terms and Conditions will be governed and interpreted by the provisions established in the Spanish legislation applicable to them.
Users residing in the European Union may use the “Online Dispute Resolution Platform” for the out-of-court resolution of any dispute arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/
Last version: February 2025© CIRQUE EOLO, S.L. – NATURALEZA ENCENDIDA S.L.– All rights reserved.