WHAT IS ARRAS?
REAL ALCÁZAR DE SEVILLA
The show Naturaleza Encendida, an unmissable event in the city of Seville, once again fills the gardens of the Royal Alcázar of Seville – a UNESCO World Heritage Site – with magic this season. A unique opportunity to experience a dreamlike journey in an incomparable setting.
In Arras, the route is inspired by the wedding procession of Charles V and Isabella of Portugal, as well as by the seven triumphal arches that accompanied it. The sculptural gardens are transformed into seven areas, each turned into a universe of light, art, and symbolism that invites visitors to immerse themselves in history through a contemporary and surprising language.
CHOOSE YOUR TICKET TYPE
✓ Exclusive price for those born or residing in Seville (City). Not valid for municipalities in the province of Seville.
Accreditation required at the entrance. ID card or certificate of residence.
PRACTICAL INFORMATION
Jardines del Real Alcázar, Sevilla.
Schedule
Monday, Tuesday and Wednesday: 7:00 PM – 9:30 PM
Thursday: 7:00 PM – 10:00 PM
Friday and Saturday: 7:00 PM – 10:45 PM
Sunday: 7:00 PM – 9:30 PM
October 30, 2025, to March 15, 2026
MORE INFORMATION
Naturaleza Encendida takes place as scheduled, even in the rain.
El recorrido tiene una duración aproximada de 45 minutos.
Naturaleza Encendida es un espectáculo nocturno, por lo que le recomendamos estar atento al terreno para prevenir posibles accidentes.
*For more information, please refer to the Frequently Asked Questions section.
ARTISTIC PROPOSAL
This new edition of Naturaleza Encendida, “Arras,” is inspired by the wedding procession of Charles V and Isabella of Portugal, as well as by the seven triumphal arches that accompanied it. The sculptural gardens are transformed into seven areas, each turned into a universe of light, art, and symbolism.
Each space is accompanied by an original fable that poetically and dreamily conveys the virtues and concerns of the protagonists, connecting a modern and contemporary narrative with 16th-century Seville.
The route is enriched in every corner with luminous still lifes of flowers — including the carnation, emblem of the city and a gift from the emperor to his wife — and with an original soundtrack that immerses visitors in a unique, contemporary, and magical experience.
TOUR MAP
Jardines del Real Alcázar, Sevilla
Entrance through: PATIO DE BANDERAS. Gate of the Apeadero at the Real Alcázar of Seville.
Exit through: PUERTA DE LA ALCOBA. Catalina de Ribera Promenade in the Murillo Gardens.
HOW TO GET THERE?
Bus
Metro
Train
Tram
Bus
Metro
Train
Tram
GROUPS
Book your group for 15 or more people
and enjoy exclusive benefits:
Special discounts
Special discounts
Book without obligation
Gratuities
FAQ'S
ABOUT THE EXHIBITION
What dates is Naturaleza Encendida on display in Seville?
You can visit us from 10/30/2025 to 03/15/2026.
Naturaleza Encendida will be closed on December 24, 25, and 31, and January 1, 5, and 6.
How long does the tour last?
The visit lasts approximately 45 minutes.
What are the opening and closing hours?
Exhibition hours for Naturaleza Encendida are from 7:00 PM to 10:45 PM. For more information, please check the calendar on the website.
Access gate closes 15 minutes after the last session.
The Real Alcázar Gardens close 1 hour after the last session.
What happens if it rains?
The gardens of the Real Alcázar of Seville will remain open, and Naturaleza Encendida will take place as scheduled, even in the rain.
As an outdoor show, we recommend wearing appropriate footwear and clothing, and, if necessary, a raincoat or umbrella.
The activity will only be canceled if weather conditions prevent the proper execution of the show and/or if required by the responsible authorities, in which case your ticket provider will contact you via the email associated with your purchase to provide all relevant information.
ACCESSIBILITY AND LOGISTICS
Where is Naturaleza Encendida located in Seville?
Naturaleza Encendida is located in the gardens of the Real Alcázar of Seville.
Entrance through:PATIO DE BANDERAS. Gate of the Apeadero at the Royal Alcázar of Seville.
Exit through:PUERTA DE LA ALCOBA. Catalina de Ribera Promenade in the Murillo Gardens.
Remember that you are visiting the Real Alcázar of Seville, a World Heritage site. To ensure the preservation of the Real Alcázar gardens, visitors must follow the signs and instructions from the staff.
- Eating, drinking, and smoking are prohibited during the visit.
- Stepping on the grass, landscaped areas, or touching the vegetation is not allowed.
- Touching lighting elements (spotlights, figures, cables) is not allowed.
- Access with drones, bicycles, rollerblades, motorized scooters, balls, or similar objects that could endanger the gardens of the Royal Alcázar and the lighting elements is not allowed.
- Please do not disturb the animals.
- Naturaleza Encendida is a nighttime show, so we recommend paying attention to the ground to prevent possible accidents.
How can I get to the Gardens of the Real Alcázar of Seville? Is there any parking nearby?
The Real Alcázar of Seville does not have its own public parking service.
We recommend using public transportation to visit us.
- Bus
- Train
- Metro
- Tram
How can I travel sustainably using public transportation?
Bus routes
- A1, A2, A3, A6
- C3, C4
- 01, 05, 21, 34, 35, 37
- EA (Airport)
- M-122
- M-132
- M-132B
- M-140
- M-143
- M-151
- M-152
- M-153
Train
- Lines C1 and C4
Metro
- Metro de Sevilla parada Prado de San Sebastián
Tram
- Prado de San Sebastián
Is Naturaleza Encendida accessible for people with reduced mobility or in wheelchairs? Is it accessible with strollers?
The route is accessible for wheelchair users, people with reduced mobility, and those with strollers.
There are restrooms for people with reduced mobility on the premises. There is one at the entrance and another at the end of the route.
We do not have a storage area for strollers. For a more comfortable and smooth visit, the use of baby carriers is recommended.
We do not have wheelchairs available for customers.
ACCESS AND TICKETS
Which gate is used for entering and exiting Naturaleza Encendida?
Access: Patio de Banderas s/n (Apeadero Gate) 41004 Seville
Exit: Puerta de La Alcoba, Catalina de Ribera Promenade – Murillo Gardens (Corner with Calle San Fernando), s/n – 41004 Seville
How do I present my tickets to enter the venue?
Printed ticket: With this option, you can download and print it. Printed tickets are valid in both black and white or color. (The barcode must be fully legible).
Mobile device: The ticket can be validated by showing it on your mobile device.
What happens if I arrive late?
We recommend playing it safe and arriving 15 minutes before the start of your reserved time slot. Access cannot be guaranteed once the show has begun.
Can tickets be purchased at the box office?
Yes, you can purchase tickets at the box office during the Naturaleza Encendida exhibition period.
What are service fees?
Service fees are an additional charge on the ticket price and are intended to cover the costs of processing the sale.
These fees are applied per ticket, not per overall transaction, as each ticket involves individual logistical, fiscal, and administrative processing.
How can I check if my purchase was successful?
Once your purchase is complete, you will receive a confirmation email. Please check your inbox or spam folder to ensure that the payment was successfully processed.
I haven’t received my tickets, what should I do?
If you selected printable digital tickets and have not received them, remember that you can always retrieve them in your user area.. However, you can check that:
In your user area, ensure that the registered email address is correct.
Your confirmation email is not in the spam folder.
The event for which you purchased your tickets has special download periods.
If you selected Home Delivery and have not received your tickets within the delivery period, you should check that:
The delivery address for each order in your user area is correct for receiving your tickets.
Some events have a home delivery period that differs from the usual.
If, after checking this, your tickets still haven’t arrived or you cannot find them, contact your ticket provider using this form.
Can I cancel or exchange my tickets?
When purchasing your tickets, please check the date, time, city, price, and ticket category, as once the purchase is complete, tickets cannot be modified or refunded.
What is the cancellation insurance?
Cancellation insurance is a service that allows you not to lose the money for your tickets in case a specific unforeseen event prevents you from attending, such as the death of a family member, premature birth, a court summons as a witness or juror, a call to an electoral board, revocation of your driver’s license, starting a new job or relocating for work, taking official exams, being directly affected by a workforce reduction (ERTE), a vehicle breakdown, or an accident that prevents you from reaching the event, etc.
To use this service, you must contact the insurance company directly at 91 387 46 97 / 91 344 17 37 or via email at siniestros@ergosegurosdeviaje.es, providing your policy number.
Can I give my tickets to someone else?
If your tickets are not personalized, you can give them to anyone you wish.
How can I change or update my profile information?
You can update your personal information in your personal customer area, by logging in with your username and password. Once inside, click on “Personal Information” to change your registration details or update your password.
TYPES OF TICKETS
What is the difference between General Admission and Premium Admission?
GENERAL TICKET: Allows access to Naturaleza Encendida at the time selected when purchasing your tickets. Rates are available based on the age or disability of attendees.
PREMIUM TICKET: Flat rate (regardless of age or disability). Allows access to Naturaleza Encendida at the selected time slot, with no lines or waiting. .
What are Discounted Tickets? Which tickets are considered discounted?
The 50% discount for residents or those born in Seville applies to those who can provide proof with a DNI or residency certificate showing that their place of birth or residence is in Seville (city). Not valid for other municipalities in the province of Seville.
Are there reduced-rate tickets? Do I need to show valid ID at the entrance if I purchase a reduced-rate ticket?
SENIOR TICKET (65 years and older)
Proof of identity is required (DNI or passport).
TICKET PACK (4 TO 10 TICKETS)
Price per person. It is a mandatory requirement that at least one of the attendees is a child aged 4 to 14. Proof of age will be required at the entrance.
TICKET FOR PERSON WITH DISABILITY
It is necessary to provide proof at the entrance of a recognized disability degree of 33% or higher.
STUDENT TICKET
Proof is required: student ID or access to the educational institution’s website along with a DNI.
Do babies need to pay for a ticket?
Children under 3 (inclusive) do not have to pay for a ticket, but they must get a CHILDREN UNDER 3 TICKET to enter Naturaleza Encendida.
Proof of the child’s age will be required at the entrance to use the ticket (DNI, passport, birth certificate, or family book).
Do children need to pay for a ticket?
We have a general rate for children aged 4 to 14 (inclusive).
If you purchase a PREMIUM ticket for yourself, you must also purchase PREMIUM tickets for children aged 4 to 14 (inclusive).
Children under 14 must be under the constant supervision of an adult.
For safety reasons, drones, bicycles, skates, motorized scooters, balls, or similar objects that could endanger the Real Alcázar gardens and the lighting elements are not allowed.
Is there a reduced rate for groups?
Contact the Groups Department at gruposletsgo@entradas.com.
PHOTOGRAPHY AND SECURITY
Are strobe lights used?
Yes, there are strobe lights along the route.
Exposure to certain flashes or intermittent lighting may cause epileptic seizures or fainting in people who are photosensitive.
Are there lasers along the route?
Yes, there are lasers along the route.
Lasers can cause damage. Do not expose the camera lens (photographic or mobile device) directly to the lasers, as this may damage the image sensor and cause the camera to malfunction. This damage could also occur if the camera is turned off but the lens is not covered with a lens cap .
Is photography or video recording allowed?
Photography and video recording are allowed, provided that you respect the plants, do not block staff or other visitors, and the content is not for professional use.
Are pets allowed?
Animals are not allowed inside the venue, with the exception of guide dogs, which must have the necessary permit.
LOST AND FOUND & CHANGES
How can I retrieve a lost item or piece of clothing?
Lost items are taken to the ticket office, which is located at Patio de Banderas s/n (Puerta del Apeadero).
What should I do if my event has been canceled?
If the event has been canceled, your ticket provider will contact you via the email associated with your purchase to provide all relevant information.
CONTACT
How can I request an invoice?
If you need an invoice for your purchase, contact your ticket provider using this form. Remember that the invoice must be requested after the event date, and you must provide the billing information to be included.
Official sales channels
- NATURALEZA ENCENDIDA TICKET OFFICE.
Información venta de entradas
Contact your ticket provider using this form.
Ticket sales information
Contact us here.
Phone: 910 059 727
Hours: Weekdays, Monday to Thursday from 10:00 a.m. to 6:00 p.m., Friday from 9:00 a.m. to 3:00 p.m.
Contact
Direction
C/Santa Engracia 31, 7ª planta, 28010 Madrid
Phone
(+34) 910 059 727
Contact us at sevilla@naturalezaencendida.com.
Schedule
Weekdays, from Monday to Thursday from 10 a.m. to 6 p.m., Friday from 9 a.m. to 3 p.m.
Groups and B2B Sales Department
Phone
(+34) 910053082
grupos@letsgocompany.com
Schedule
Weekdays, from Monday to Friday, from 10 a.m. to 2 p.m.
